Frequently Asked Questions

What is Craft My Travel?

Craft My Travel is a boutique travel company that designs personalized holidays, honeymoons, and family trips. Every itinerary is hand-crafted to match your story, comfort, and travel style.

What do you mean by “crafted travel”?

It means no off-the-shelf packages. We listen to your preferences, curate ideas, and design every detail with care — so your journey feels personal, effortless, and meaningful.

How is Craft My Travel different from online portals?

Online portals sell standard deals — we don’t. We don’t sell off-the-shelf products. Every trip is built from scratch around you — your pace, your mood, your story. From consultation to return, we guide, plan, and support you end-to-end.

Is Craft My Travel a registered business?

Yes. We are a registered travel business that partners only with verified global suppliers and service providers. Your bookings and payments are always safe and transparent.

Where are you located?

We’re proudly based in Melbourne, Australia and Panchkula, India but we manage trips for clients worldwide.

Where is your office?

We have offices in Melbourne, Australia and Panchkula, India. Below are the locations.

Australia: 14 Ricotta Rd, Manor Lakes, VIC 3024, Australia
India: 2988, Sector-15, Panchkula-134109, Haryana, India

Who creates my travel plan?

Your itinerary is crafted by a real travel designer — not an automated tool. We get to know your travel personality and create something that feels truly yours.

What products do you offer?

We offer the below, either packaged or individually

- Flights and Cruises
- Hotels and Stays
- Sightseeing and Experiences
- Airport Transfers
- Rental Cars
- Travel Insurance

Do you offer the products yourself?

It depends, but normally we partner with our trusted suppliers to get the best options for our clients. Our end goal is to get the best experience for our customers from wherever we can.

What kind of customers do you serve?

We serve anyone, be it a family, couple, elderly, professionals, groups, institutions or corporates.

Do you plan short getaways or local trips?

Yes! We love short, meaningful escapes — quick weekends, couple retreats, or short breaks to recharge. 

Do you plan both leisure and business trips?

Yes — whether it’s a romantic honeymoon, family holiday, or corporate retreat. We tailor every itinerary to match the trip’s purpose and tone.

How do I start planning my trip?

Just reach out to us via WhatsApp, Phone or E-Mail. We’ll schedule a quick chat to understand your goals and start crafting your journey.

Do you charge a consultation or design fee?

No, we normally don't charge a consultation fee. In case we tend to do it, we let you know upfront.

How long will it take to receive my quote?

Usually within 24–48 hours, depending on your destination, preferences and supplier responses. Every itinerary is thoughtfully built for quality and value. In rare cases, it may take a little longer for us to gather all the required information.

Can I choose my own hotels or activities?

Absolutely! You can share your preferences, and we’ll combine them with our expert suggestions — balancing comfort, location, and experience.

Do you assist with visa applications?

We don't offer visa services but we can route you to some agencies with good feedback who can help you with visa applications. However, we take no responsibility of anything related to visas.

Do you book flights as well?

Yes, we handle flights, stays, and local experiences, ensuring smooth coordination and better value.

Can I book only hotels or activities through you?

Yes — you can choose individual services or let us plan the entire trip. We’re flexible.

Do you include meals, transfers, and guides?

Yes. Meal plans (breakfast, half board, or all-inclusive), transfers and guided tours are customized as per your comfort and travel pace.

What payment options do you accept?

At the moment we only accept bank transfers but we are working hard to onboard other payment methods in the future.

Do you take cash payments?

No, we don't accept Cash. Bank payments are preferred for record-keeping and safety.

Can I pay in installments or EMI?

Not really, we will normally need 100% payment upfront to confirm your booking. In cases where we can hold a reservation, we let you know if a certain percentage as a deposit is needed.

Do you offer discounts or seasonal offers?

Yes — we share limited-time offers and loyalty perks. Returning clients and referrals enjoy upgrades or discounts.

What if I need to cancel or reschedule?

We understand plans change. Cancellations/Reschedules follow airline/hotel/supplier policies, but we always assist in securing the best possible refund or credit.

What if my visa gets delayed or rejected?

Unfortunately, that's something out of our scope of work. Normally, visa rejections or delays are governed by immigration departments that we have no control over. We take no responsibility for visa related rejections, amendments or refunds.

What are your key terms & conditions?

Bookings are confirmed after receiving full payment. Refunds are per supplier rules. Prices are based on live availability. Detailed T&Cs are available on our website.

Do you provide invoices and confirmations?

Yes — every booking includes an invoice, supplier vouchers wherever applicable, and emergency contact list. Transparency is part of our promise.

What if my flight gets delayed or cancelled?

Don’t worry, just let us know — we can try coordinate alternate routes or re-bookings and keep your trip running smoothly. Refunds related to delays or cancellations will be according to the airline's policy.

Do you offer help during the trip?

Yes — you’ll have 24×7 emergency support for any issues or urgent assistance during your trip.

Can you include special touches or surprises?

We love that! From room décor and spa sessions to private dinners or gifts — we make celebrations extra special.

Why do travelers choose Craft My Travel?

Because we care. We blend planning precision with creativity and warmth — so your trip feels effortless, memorable, and uniquely yours.

How can I contact you?

You can email us at contact@craftmytravel.com or send a WhatsApp DM to +61494090524, and one of our consultants will reach out to you. If you are already booked through us and currently in the midst of your trip, you would already have our 24x7 emergency assist contact.

Do you have any special arrangements for elderly or senior citizens?

Safety, Quality and Respect for elderly or senior citizens are paramount and non-negotiable for us. We give priority to senior citizens in every step of their journey, and craft the itinerary keeping that in mind.

What is your email address?

Our email address is contact@craftmytravel.com

What is your Instagram id?

Our Instagram id is @craft.my.travel

What is your emergency contact number?

Emergency contact number(s) are shared with clients before travel. If you are already in transit, you would've got it via email or SMS.